Frequently Asked Questions

How do I place a custom order?

Simply contact us through our contact page or send us a message on social media. Share your vision, photos, or ideas and we will take it from there.

How long does an order take?

Turnaround time varies depending on the product. We will provide an estimated completion date when your order is confirmed.

Do you offer rush orders?

Rush orders may be available depending on our current workload. Contact us to discuss your timeline.

Can I see a preview before my order is made?

Yes! We provide digital proofs for approval before production begins on most custom items.

What is your return policy?

Because all of our products are custom made, we do not accept returns unless there is a defect or error on our part. We work closely with every customer to ensure satisfaction before production begins.

Do you ship nationally?

Yes we ship throughout the United States. Contact us for shipping rates and delivery timeframes.

How do I care for my memorial or apparel items?

Care instructions are included with every order based on the specific product type.

What is the LID Signature Collection?

The LID Signature Collection features our most exclusive and specially crafted pieces including tapestry and one of a kind custom items. Please note these items have an extended shipping timeframe. You will be notified of your estimated delivery date at time of order confirmation.